All On The Side pots are painted to order - production time can be up to 60 days during busy periods. We will email you when your order is ready for collection!
Delivery Info: On The Side typically dispatch all orders within 14 - 21 days of receiving payment. Delivery times may vary depending on location – please contact us at firstname.lastname@example.org for further information.
All products are packaged with care to ensure they arrive to you safely. All deliveries will need to be signed for upon receipt of goods. Please list a Business/Work address if you will not be home during Business Hours.
We offer shipping for selected styles of our pots sized SMALL – LARGE only. If you would like to purchase an XL pot – please visit us in our Melbourne Showroom or visit your local Stockists. Any orders of more than 10 pots, please contact us for more details.
Shipping rates are a flat rate per pot. All rates are calculated in AUD, and are inclusive of all taxes and packing. Please note – we currently only ship to AUSTRALIA.
FREE PICKUP BY APPOINTMENT: ST KILDA SHOWROOM (ALL POTS)
VIC METRO- FREE SHIPPING FOR ALL PURCHASES OVER $100 UNTIL MAY 31ST (use code FREESHIP at checkout).
VIC / NSW /ACT: $25 PER POT
SA / WA / NT / TAS: $30 PER POT
Returns, Exchange and Cancellation Policy - ONLINE ORDERS
Please choose carefully before placing your order, On The Side does not provide refunds or exchange for change of mind.
If in the unlikely event however that a product is damaged or faulty, please contact us at email@example.com with your order details and reason for return within 48 hours of receiving your order and we will organise an appropriate course of action. All shipping costs incurred are non refundable.
We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with and not in accordance with normal use. This does not affect your statutory rights.
In accordance with ACCC Regulations, any orders placed via our website are able to be cancelled within 48 hours of order placement with no penalty. Please contact us immediately at firstname.lastname@example.org for all cancellations.